This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint and outlines the activities undertaken by Car Finance R Us Limited.
Who Regulates Car Finance R Us?
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Car Finance R Us Ltd is authorised and regulated by the Financial Conduct Authority; registration number 792998. Car Finance R Us Ltd.’s address is Hub Space, Devonshire House, Manor Way, Borehamwood, WD6 1QQ.
You can check this information on the FCA register by visiting www.fca.org/register or by contacting the FCA on 0800 111 6768.
How does Car Finance R Us treat you?
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement at any time.
What Products do Car Finance R Us Offer?
We are a credit broker not a lender. We can introduce you to a limited number of finance providers who may be able to assist you with your requirements. We will only introduce you to these finance providers.
Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will Car Finance R Us charge you for this Service?
You will not make any payment to us for processing a finance application or for introducing you to a finance provider. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance agreement.
We may receive a commission payment from the finance or hire provider if you decide to enter into an agreement with them.
The nature of this commission is as follows: either we receive a fixed fee commission per finance agreement, or we receive a commission based on a percentage of the total amount of finance taken by the customer. This will not affect the interest rate offered or the total amount repayable. Our service is completely free to our customers.
You can request for us to disclose the amount of any commission received.
Car Finance R Us want you to understand our Products and Documents
If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.
You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
What to do if you have a Complaint about Car Finance R Us?
We understand that issues do occasionally occur and you may wish to log a complaint about some part of the service you have received with Car Finance R Us. We pride ourselves on our commitment to our customers and in the rare instances where problems arise will always do everything in our power to rectify your issue in a professional and time efficient manner. If you wish to register a complaint, you can contact us at:
In writing: Building 4, Imperial Place, 4 Maxwell Road, Borehamwood, WD6 1JN
By Phone:0208 0376060
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you can’t resolve a complaint with us, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:
The Financial Ombudsman
Service, Exchange Tower, London E14 9SR
By telephone: 0800 0234567
By email: email@example.com
For complaints information when a transaction is completed online, please access the
Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/
How does Car Finance R Us handle your Data and Privacy?
Data Protection & Privacy
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.
This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.
In cases where your initial application may be refused by the most suitable lender, your application may be referred to other lenders or credit brokers who may also share information with credit reference agencies in order to assess your application for finance.
Those lenders or credit brokers will not use your personal information to provide you with promotional or marketing material, unless you opt-in to receive this material directly with them.
In writing:Hub Space, Devonshire House, Manor Way, Borehamwood, WD6 1QQ
By phone: 0208 0376060
Finance Providers & Products Offered
The finance providers we predominantly work with are:
Oodle Financial Services
The finance products we offer are:
Hire Purchase (HP)
You are the registered keeper, but the finance company remains the owner until the finance is paid in full.
In some circumstances, if you have problems with the vehicle, you may be able to refer these issues to the finance company.
Restrictions/potential extra costs
There are usually no mileage restrictions though you will need to check your agreement. Excess mileage charges will not apply. You cannot sell the vehicle until the finance has been paid off in full. You will need to service and insure the vehicle in line with the terms of the agreement.
Get in touch with us if you need to talk it through.